Refund Policy

At Omni Media (operated by Leonardo Martins Silva Rosa), we create original printable digital products and educational downloads. Because our products are digital goods delivered electronically via instant download, this Refund Policy outlines our 30-day refund window, eligibility criteria, and support resolution procedure.

1. 30-Day Refund Request Period

Customers may submit a refund request within 30 calendar days of the original purchase date if they encounter technical issues, file access problems, or duplicate charges that our support team is unable to resolve.

2. Eligible Circumstances for Refunds

Refund requests are evaluated on a case-by-case basis and may be approved under the following conditions:

• Inability to Access Purchased Files: If your download link is non-functional, inaccessible, or if technical delivery fails and our support team cannot provide working files after contact.
• Material Technical Defects: If the digital file (such as a PDF) is corrupted, incomplete, unreadable, or missing pages, and a corrected replacement cannot be provided.
• Duplicate Charges or Accidental Double Orders: If you were accidentally charged more than once for the same digital item due to a payment processing error.
• Material Misdescription: If the delivered digital product materially differs from the specifications and inclusions described on the product page.

Please note: Because digital files are delivered immediately upon order confirmation, refund requests are reviewed in accordance with this policy rather than being automatically approved in all cases.

3. Technical Support & File Access Assistance

Before issuing a refund for access-related problems, our support team will attempt to assist you by re-sending download links, providing alternative file download mirrors, or troubleshooting PDF reader compatibility.

4. How to Submit a Refund Request

To request assistance or initiate a refund, please contact our support team at support.omnimedia@gmail.com. To expedite your request, please include:

• The email address used during checkout
• Product name (e.g., Pequenos Santos)
• Order ID or Transaction Number from your payment receipt
• A detailed explanation of the issue encountered (including screenshots if applicable)

5. Refund Processing & Payment Method

When an order was processed through our payment partner and Merchant of Record, Paddle:

• Approved refunds are submitted directly through Paddle to the original payment method used during checkout (such as credit card, debit card, or PayPal).
• Once approved, refunds typically appear on your statement within 5 to 10 business days, depending on your bank or card issuer.
• Upon the issuance of a refund, your personal-use license for the digital product is immediately revoked, and any associated file access links will be terminated.

6. Mandatory Statutory Consumer Rights

Nothing in this Refund Policy is intended to limit, exclude, or restrict any non-waivable statutory rights or cancellation rights you may hold under applicable mandatory local consumer protection legislation in your jurisdiction (such as EU/UK statutory digital content rights where applicable).

7. Support Contact Information

If you have any questions about this Refund Policy or need help with a recent order, please reach out to us:

Leonardo Martins Silva Rosa, operating as Omni Media
Customer Support: support.omnimedia@gmail.com